At Tyco. Creative, we are committed to providing a top-tier experience for all our valued clients. Our goal is to maintain an efficient schedule that respects both your time and ours. As part of this commitment, we require a valid credit card on file to secure any future booking with our salon for first time visitors. Rest assured that this information will be securely stored using stripe on Phorest, our secure booking system. Please note that a deposit will be charged to your card at the time of booking your first visit to secure your appointment. This approach allows us to manage our appointments more efficiently and ensure that each client receives the quality service they deserve.

WE VALUE BOTH YOUR TIME AND OURS, LATENESS CAN DISRUPT OUR TIGHTLY RUN SCHEDULE AND AFFECT THE EXPERIENCE OF OTHER CLIENTS. IF YOU REALISE THAT YOU MIGHT BE RUNNING MORE THAN 10 MINUTES LATE, WE KINDLY ASK THẠT YOU CALL THE SALON AS SOON AS POSSIBLE TO LET US KNOW.

WE WILL ENDEAVOUR TO BE AS ACCOMMODATING AS OUR SCHEDULE PERMITS BUT PLEASE BE AWARE THAT IN SOME INSTANCES, WE MAY NEED TO MOVE YOUR APPOINTMENT TO A DIFFERENT DAY OR TEAM MEMBER WITHIN THE SAME WEEK.

PLEASE NOTE THAT ANY MISSED APPOINTMENTS (NO SHOW) WILL BE CHARGED AT 50% OF THE BOOKING VALUE TO THE CARD ON FILE.

THIS APPROACH HELPS US MANAGE OUR APPOINTMENTS MORE EFFICIENTLY, ENSURING THAT EACH CLIENT RECEIVES THE QUALITY SERVICE THEY DESERVE WHILE RESPECTING EVERYONE'S TIME.

Tyco. Creative will always confirm your service with a reminder text or email 72 hours before your upcoming appointment. We kindly ask that you respond to our appointment confirmation within 48 hours of receiving our reminder or contact us to reschedule. Please note that not confirming your appointment does not mean that the appointment has been cancelled. We understand and appreciate that things can change, If you need to cancel within 24 hours of your appointment, a late cancellation fee of 50% of the booking value will be charged to the card on file. This policy allows us to better manage our schedule, ensuring each client receives the attentive, high-quality service they deserve.

We do not offer refunds on hair services however we do everything possible to meet your expectations and ensure that you love your hair. If there are any concerns with your hair after you leave the salon, then please get in touch with us as soon as possible and we will arrange a time for you to come back in for a complementary revision appointment within 14 days of the original appointment. These services are not charged unless it is more or new work that is outside of what was discussed and agreed upon prior to your original appointment commencing. Please note: Any concerns outside our 14 day grace period will be considered a new colour appointment and will be charged accordingly. We will accept returns for faulty products that have been purchased within 30 days. The product must be accompanied by proof of purchase.

Thank you for respecting the culture of kindness and mutual respect we value at Tyco. Creative. We have zero tolerance for any kind of bullying or abuse towards our team or our clients. In the very unlikely event we see anyone exhibiting this kind of behaviour, we will politely step in, cease services and ask that the offender leaves without returning to the salon.

While we take utmost care in providing our services, Tyco. Creative does not accept any responsibility for any damage to your personal belongings including clothing or accessories. Please ensure that you wear suitable attire to your appointment and keep personal belongings safe from potential exposure to products or equipment used in our salon. Should any accidental damage occur, we deeply regret the inconvenience caused but we are unable to accept liability for these incidents.

Tyco. Creative may capture photographs or video of our clients, the salon environment, and the daily operations for promotional purposes on our social media platforms. By choosing to engage with our services, you acknowledge and accept the possibility of appearing in such photographs or video. We recognise the significance of our clients' comfort and privacy. If you happen to identify your image or video on our social media platforms and prefer it to be removed, we encourage you to inform us promptly. Our dedicated team will ensure your request is handled swiftly and with the utmost respect. Please be assured that our primary aim in sharing these images or video is to showcase the exceptional work of our stylists or the beautiful space around us. We will never intentionally compromise the comfort or privacy of our clients. This clause is an integral part of maintaining the culture of transparency, respect, and mutual understanding we cultivate at Tyco. Creative.